Manager-End User Compute
Company: Ensono
Location: Miami
Posted on: April 24, 2024
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Job Description:
Manager-End User ComputeRemote - United StatesJR009990
Accomplishes department objectives by managing staff; planning and
evaluating department activities.
Key Responsibilities:
Selects and develops staff to ensure all go-live timelines are met
and post-live objectives are being met.
Maintain accurate and thorough documentation of client environments
and support procedures.
Determine appropriate performance expectations and manage across
all staff.
Drive team to achieve all KPI's and associated metrics.
Responsible for directing and executing day-to-day operations
including managing escalations associated with client reported
incidents, requests & changes.
Drive customer satisfaction with focus on continuous
improvement.
Establish strong relationships with clients to gain full
understanding of expectations and develop partnerships to achieve
common goals.
Actively identify, capture, and communicate operational risks,
insights, opportunities, and efficiencies. Develop and execute
improvement plans from discoveries.
Participates in annual budget process, periodic forecasting, and
periodic analysis of operations performance.
Required Skills
1-2 years' experience in Team Lead, Supervisory or Manager Position
within an end user support desk.
Strong analytical and diagnostic abilities.
Capability to understand and motivate staff to develop
capabilities.
Ability to quickly adapt to advancing technologies and
processes.
Strong analytical skills with history of determining root cause to
shortfalls and creation of associated action plans.
Must be able to establish strong relationships and collaborate
across internal teams and clients.
Calm under pressure and able to manage major incidents.
Previous experience with Microsoft specific to Intune, Office 365,
SharePoint, OneDrive & Teams.
Knowledge of Desktop/Laptop/Thin Client hardware support and
coordination with 3rd party hardware vendor.
Understanding of remote software packaging and distribution
JR009990
Keywords: Ensono, Coral Springs , Manager-End User Compute, Executive , Miami, Florida
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